FAQ’s
How can I place an order?
Choose your preferred product and flavor, add it to your cart, and follow the checkout steps to complete your order.
Do you ship North vape products?
Shipping availability depends on your location and applicable laws. Please check our shipping policy for current delivery information.
How can I check my order status?
After placing your order, you can use the order information provided to track its progress. Contact our support team if you need assistance.
What is your return and refund policy?
Returns and refunds are subject to our store policy. Please review our Refund & Returns Policy for eligibility and instructions.
How can I contact North Stellar Vape?
Visit our Contact Us page if you have questions about products, orders, shipping, or other concerns.
Is there an age requirement to purchase nicotine products?
Yes. Nicotine products are intended for adults of legal purchasing age only. Customers must comply with all applicable age requirements and local laws.
Where is my package?
Check your tracking information first. If it hasn’t updated or shows “In Transit” or “Delayed,” please allow up to 7 business days for scanning updates. If there are still no updates after this time and you believe you have a lost or missing package, please contact us using the form on this page. We can open or continue a case with the carrier.
Can I contact the shipping carrier myself?
No. Please contact us instead. We handle the investigation and claim with the carrier using your shipment and order details. Calling the carrier separately can create delays and duplicate case references.
How long does it take to resolve a missing package?
Once you report the issue to us, we review the tracking information and begin the carrier investigation. Typical investigations take 2–3 business days, depending on the carrier and the details of the case.
What information do you need from me?
Please provide the following information:
- Order Number
- Full Name as shown on the order
- Shipping ZIP/Postcode or full shipping address
- Tracking Number, if available
- Any delivery notes you received, if applicable
Providing complete information helps us review your shipment and start the investigation more efficiently.
What happens after I submit the form?
We review your shipment details and confirm the available tracking information and delivery attempts, if any. If the package is determined to be missing, we will file or continue the carrier claim and update you as the investigation progresses.
Will you resend or refund me?
If the carrier investigation confirms that the package is lost or cannot be delivered, we will advise you of the available options, such as reshipment or refund, based on our policy. Each case is handled after the tracking and carrier claim outcome has been confirmed.