Refund & Returns

At North Stellar Vape, we want you to have a smooth shopping experience. If you have an issue with your order, please contact us as soon as possible so we can review the situation and provide assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, contact our customer support team promptly. Please provide your order details and, when applicable, photos of the product and packaging.

We will review the issue and determine the appropriate resolution.

Returns

Due to the nature of vape and nicotine products, returns may be limited. Products that have been opened, used, or tampered with may not be eligible for return.

Please contact us before sending any product back. Do not return an item without receiving return instructions from our team.

Refunds

Approved refunds are issued according to the circumstances of the order and our applicable policies. Once a refund is approved, the processing time may depend on your payment provider.

Order Issues

If you receive the wrong item, a damaged product, or experience another order-related problem, please contact us with your order number and details of the issue.

Contact Us

Have a question about a return or refund? Please Contact support@northstellarvape.com.